Exchange and Return Policy

We want you to be completely satisfied with your purchase! If you need to return or exchange an item for any reason, you can do so within 30 days of your purchase date.

Eligibility:

    • Items must be returned in their original, unused condition with all tags attached and original packaging intact.
    • Items must be free of any damage, alterations, or wear and tear.
    • Final sale items and items marked "non-returnable" are not eligible for returns or exchanges.
    • Any returns after the 30-day window will not be accepted.

Returning an Item:

    1. Initiate your return: Contact us through [insert contact method] and provide your order number and reason for return. We will send you a return authorization and instructions.
    1. Pack your item: Securely pack the item in its original packaging, including all tags and documentation.
    1. Ship your item: Attach the return shipping label provided and ship the item back to us. Please note that you are responsible for the cost of return shipping.

Exchanges:

    • We happily offer exchanges for any eligible item within the 30-day return window.
    • Simply follow the return instructions above and let us know what item you would like to exchange for in your return request.
    • We will ship your replacement item once we receive and process your return.

Refunds:

    • Refunds will be issued to the original payment method used for the purchase.
    • Processing time for refunds typically takes 3-5 business days after your return is received and processed.
    • Please note that original shipping costs are non-refundable.

Exceptions:

    • We reserve the right to refuse any return or exchange that does not meet our policy requirements.
    • This policy applies only to online purchases. Our in-store return policy may differ.

Customer Service:

For any questions regarding our return and refund policy, please contact us at help@hoseg.co . We are here to help!

Disclaimer:

This is a sample return and refund policy. You may need to modify it to fit the specific needs of your business. Please consult with legal counsel to ensure your policy complies with all applicable laws and regulations.

I hope this helps! Let me know if you have any other questions.